STRONTR ← Back to strontr.com
Support

We've got you.

Real humans answer your email — usually within one business day, always within two.

Updated June 10, 2026
Get in touch

Include your iPhone model, iOS version, and Strontr version (Settings → About) so we can help faster. Screenshots are gold.

Common questions

Apple Health isn't writing my workouts+

Open iOS Settings → Health → Data Access & Devices → Strontr and make sure write access is enabled for Workouts, Active Energy, Walking + Running Distance, Cycling Distance, and Workout Route. Then in Strontr open Settings → Apple Health and toggle the integration off and back on. Existing past sessions don't backfill — only new finishes will write to Health.

My run isn't tracking distance+
  • Confirm iOS Settings → Privacy & Security → Location Services is on, and Strontr is set to While Using the App or Always.
  • Make sure Precise Location is enabled — without it, distance and route accuracy collapse.
  • Wait until the GPS lock indicator turns green before starting. Indoor / heavy-cover starts can take 20–40 seconds.
  • If you're running on a treadmill, distance from GPS will be ~0. We'll add manual treadmill entry in a future update.
Is Strontr really free?+

Yes — every feature is included at no cost: workouts, runs, routines, body metrics, streaks, the Evolve adaptive plan, advanced analytics, Apple Watch, and widgets. There is no subscription to manage.

How do I delete my account and data?+

Open Settings → Account → Delete Account. This wipes all local data immediately and, if you signed in with Apple, marks your account for server-side deletion. The action cannot be undone.

Will my data sync to my other iPhone or iPad?+

Yes. Sign in with Apple and your workouts, runs, routines, history, body metrics, and settings sync securely across your iPhone, iPad, and Apple Watch. Install Strontr on a new device, sign in, and everything restores automatically. If you stay signed out, your data simply stays on that one device.

The Apple Watch app isn't showing my routine+

Open Strontr on the iPhone (foreground), pull down once on Home, then re-open the watch app. The phone re-pushes the snapshot via WatchConnectivity on app activation. Make sure both devices are on the latest version and on the same Apple ID.

Feature requests

We read every email. Send ideas to matthew@schauki.com with a one-line summary and a paragraph of context. The most-requested features get prioritised.

Press & partnerships

Email matthew@schauki.com.


Open in Strontr